TLDR: If you are looking for a cute, cozy heater with some power then this is the heater for you. Full stop.My experience with this heater is a little different from others here in that it didn't start off the best. When the heater arrived it was broken. Unfortunate, but it was. I decided to reach out to their customer support instead of Amazon and then proceeded to get what is hands down THE BEST customer service I have had in my entire life. I'm genuinely not exaggerating. The support staff for this product would send email updates with the responsiveness of a text message. They were exceptionally accommodating and really did want to correct any issues I had. They kept me updated at every stage of the delivery, provided information with NO hesitation, and they had a sense of URGENCY."Okay so, their customer service is great, but you still got a broken product..."Fair point. However, this is a relatively new product, and I was willing to give this company and their product a chance because, quite frankly, this is the only brand I've found that offered the size, look, and functionality that I wanted specifically. Then the replacement arrived (thanks to the stellar support team), and was the product itself good enough to make me forget the bumpy start? Yes, yes, 1000 times YES.This thing can get hot, and I mean HOT HOT! It's got a LOT of power for such a little device. The cooling feature is also quite nice! Enough to bring the temp down, but not be uncomfortablly cold, which is great because I work in a computer repair warehouse and it gets cold in there! It's easy to use and has simple controls. I am genuinely shocked at how good this product is. I was most certainly on the fence when I got it, but after all this? I'll be buying a second one no question.This product is genuinely good, and even if you experience some issues out of it, don't even worry about it. Just reach out to their product support and they will take care of you before the week is over. Customer service is second to none. I'd rate higher if I could.
