What is your service and repair policy? This product is backed by our one-year support policy. If you need to replace any parts after this period, please refer to the information in the USER MANUAL and contact our service team for assistance. FEEL FREE TO REACH OUT TO US AT ANY TIME. Can I operate the fireplace without turning on the heat? Yes. It offer a flame-only mode, letting you enjoy the decorative ambiance year-round—even on hot summer days—without producing any heat. You can so using the remote control or the built-in controls on the firebox. Can I place a TV on the mantel above the electric fireplace? Yes. The mantel is designed with the necessary load capacity, allowing you to place a TV of approximately 48 inches.