I've never purchased this companies products before. But I have to say from the packaging to the end of the installation and using this heater, its been a easy and nice experience.Very well packed, no damages or scratches at all.Everything you need for the installation was included plus they were thoughtful and gave you an extra set of hardware just in case !Their instructions were spot on, easy to understand and very thorough.They included a very easy to use template with a small level which was amazing and made this job a piece of cake. I really appreciated this.Their hardware was not cheap. The screw heads did Not round off and remained intact as I installed them. The drywall anchors did not bend and get messed up as I hammered them into the drywall.The unit is lightweight, which I appreciate and appears to be well made.Installation was a breeze and even if you accidentally bumped it, it will Not fall off the wall.Operation is easy and you have options to control it from your cell phone or the remote they provide. The app is very easy to understand and you have options to oscillate or keep the blades still at certain angles. You can set up the heater to run on your own personal schedules, set the timer to shut off, a energy eco feature and much more.The appearance is sleek and modern and looks professional.I'm using it in my mudroom, as that room gets colder since its attached to the garage. The heater has Not disappointed, it makes the mudroom very comfortable effortlessly. The heater is quiet I dont even notice the sound.I will have no hesitation purchasing other products from this company..Highly recommended, you won't be disappointed.